TERMS & CONDITIONS
Effective date: [2021.09.11]
Updated date: [2022.02.26]
These terms and conditions outline the rules and regulations for purchasing from www.ewelryco.com. By using our website or making a purchase from our webshop, you enter into a binding agreement with EWELRY&CO. Please ensure you have read and understood these terms before proceeding. EWELRY&CO. office address: Amstelplein, 1096 HA Amsterdam, Netherlands
ORDER CONFIRMATION
After successfully placing an order, you will receive a confirmation email sent to the email address you provided. It is crucial to input the correct email address during checkout. Additionally, please double-check that the shipping address, including any company name if applicable, is complete and accurate.
If you do not receive a confirmation email, contact our customer service team before placing another order. You can reach us at info@ewelryco.com.
PAYMENT METHODS & CARDS
We offer multiple payment options, including credit card, debit card and PayPal. We accept the following cards: VISA, MasterCard, and American Express.
PRICE
All prices displayed on our website include VAT but exclude shipping costs.
Shipping costs vary depending on the delivery destination.
For orders shipped outside the EU, additional taxes and fees may apply. Please contact your local customs office to inquire about any potential additional charges.
WARRANTY
Our products come with a 12-month warranty, valid from the date of purchase. The warranty covers manufacturing defects only and does not cover normal wear and tear or damage caused by improper use or accidents.
If you encounter a manufacturing defect, please contact our customer service team immediately at info@ewelryco.com. Provide your name, address, order number, and a detailed description of the issue. Attach a clear photo showing the defect to assist us in processing your claim.
FAULTY DELIVERY
If you receive an incorrect item, please notify our customer service team as soon as possible. Include your name, address, order number, and a description of the issue when reaching out.
Contact costumer service at:
info@ewelryco.com
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights related to the www.ewelryco.com website are owned by EWELRY&CO. Any unauthorized use of the website or its content, including copying or storing any content for commercial purposes, is strictly prohibited without prior permission.
The www.ewelryco.com website may include user-generated content (e.g., social media uploads such as images, photos, or videos). EWELRY&CO. does not claim ownership of such content and assumes no legal responsibility for it. If you suspect a copyright violation or find any offensive material on our website, please notify us by contacting
info@ewelryco.com.
PRIVACY POLICY
When you use the services of EWELRY&CO., you trust us with your personal information. This Privacy Policy explains what data we collect, why we collect it, and how it is used.
We collect your information when you make a purchase or sign up for our newsletter. The information collected includes your name, address, city, postal code, email address, and phone number. All payments are securely processed by verified financial institutions – we do not store or have access to any payment details.
We value your privacy and protect your personal information to ensure a secure and enjoyable shopping experience.
EWELRY&CO. does not share customer data with third parties. Additionally, we use cookies to provide a more personalized shopping experience.
If you have any questions about our privacy practices, contact us at info@ewelryco.com.
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