PRIVACY POLICY
At EWELRY&CO, we prioritize the protection of your personal data. This policy explains how we collect, use, and safeguard your personal data, including details about your rights, as well as the use of cookies and analytics tools.
Effective date: [2021.09.11]
Updated date: [2022.02.26]
By using our services, you agree to the practices outlined in this policy.
PROCESSING OF PERSONAL DATA
Data Controller
The Data Controller is EWELRY&CO (hereinafter referred to as “EWELRY&CO.”), a company registered in the Register of Legal Entities of Netherlands. Our office is located at Amstelplein, 1096 HA Amsterdam, Netherlands
Purposes of Data Processing
EWELRY&CO processes personal data for the following purposes:
Customer Management: Handling customer accounts, contracts, orders, deliveries, invoices, and accounting, including loyalty programs.
Order Fulfillment: Processing and delivering customer orders, managing returns, and ensuring timely order completion.
Customer Relationship Management: Conducting satisfaction surveys, responding to after-sales service requests, and managing complaints.
Marketing and Prospecting: Sending promotional offers, newsletters, and other marketing communications, with your consent where required.
Analytics and Statistics: Collecting data for audience measurement and website performance improvements.
Managing Data Rights Requests: Addressing customer requests regarding access, correction, and objection to personal data.
Product Reviews: Managing and publishing customer reviews of our products and services.
LEGAL BASIS FOR PROCESSING
We process your personal data based on the following legal grounds:
Performance of a Contract: To fulfill our contractual obligations when you make a purchase or use our services.
Legitimate Interest: To improve your experience and the functionality of our website, and to perform analytics.
Consent: For marketing purposes, where you have expressly consented to receive newsletters and promotional offers.
Legal Obligations: To comply with applicable laws governing financial transactions, tax reporting, and consumer rights.
DATA PROCESSING DETAILS
Legal Basis:
Order Management
Purpose: We collect and process your data to prepare and send customer orders, manage returns, and handle inquiries, ensuring the accurate fulfillment of your orders.
Legal Basis:
Exercise of Customer Rights
Purpose: You can exercise your rights to access, correct, object to, or request the deletion of your personal data. We also handle requests related to data portability and restrictions on processing.
Legal Basis:
Customer Relationship Management
Purpose: We collect and process data to manage and maintain a relationship with you, including handling customer service inquiries, disputes, product reviews, and after-sales requests.
Legal Basis:
Accounting Processing – Customer Invoicing
Purpose: We process your data to generate invoices, manage payments, and comply with financial and accounting obligations.
COOKIES AND TRACKING TECHNOLOGIES
Purpose
We use cookies and similar tracking technologies to enhance the functionality of our website, improve user experience, and collect analytics data. This includes tools like Google Analytics, Google Tag Manager (GTM), and Facebook Pixel for audience measurement and user behavior analysis.
Legal Basis for Processing
Consent: Non-essential cookies (such as advertising and analytics cookies) require your consent.
Legitimate Interest: Essential cookies necessary for the functionality and security of our website do not require consent.
Cookies Used
Google Analytics: For measuring audience and improving user experience.
Google Tag Manager (GTM): For managing and deploying marketing tags.
Facebook Pixel: To measure advertising campaign effectiveness.
Other Functional Cookies: To ensure smooth website operation.
You can manage and control cookie settings via your browser, and you may withdraw consent by clearing cookies or adjusting privacy settings.
NEWSLETTERS AND MARKETING COMMUNICATIONS
Purpose
If you have opted in, we may send you newsletters, promotional offers, product updates, and other marketing communications tailored to your interests based on your previous interactions with our website.
Legal Basis for Processing
Consent: We rely on your consent to send marketing communications, which you can withdraw at any time by unsubscribing from our newsletters or contacting us directly.
Legitimate Interest: We may send transactional emails related to your account or purchases (e.g., order confirmations, shipping updates) without requiring consent.
DATA RETENTION
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law, including for accounting and dispute resolution purposes.
YOUR DATA PROTECTION RIGHTS
Under applicable data protection laws, you have the following rights concerning your personal data:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete information.
Right to Erasure: You can request that we delete your personal data under specific circumstances.
Right to Restriction of Processing: You can request a restriction on the processing of your personal data under certain conditions.
Right to Object: You can object to the processing of your personal data in some cases, including for direct marketing purposes.
Right to Data Portability: You can request that we transfer your personal data to another service provider in a structured, commonly used format.
To exercise any of these rights, please contact us at info@ewelryco.com.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly.
CONTACT US
If you have any questions or concerns about this Privacy Policy or how we process your data, please contact us at:
Email: info@ewelryco.com.
Website: www.ewelryco.com